System

How does the system work?

Our system operates on a secure, distributed cloud architecture, in a similar way to other online web services, such as Gmail.

By creating an account with us, you can log in from anywhere in the world, create quotes and invoices, see graphs and reports on your information, and then easily export your data.

Interface Screenshot

Do I need to install any software on my computer?

No. You can simply use your web browser, and access your data securely from anywhere in the world.

What web browsers do you support?

We support all new generation browsers, including Safari, Firefox, Chrome, and IE 8, 9 and 10.

MakeLeaps is still usable on older browsers, but the graphs are not viewable, and we cannot guarantee compatibility.

We recommend you use a new generation browser (available for free) such as:

Data Security

Is my data safe?

Yes. We go to extreme lengths to protect your confidentiality, data and privacy.

  • We use SSL to secure your data, ensuring that all the data transmitted between you and us is encrypted and safe.
  • We utilise high security data centers, with 24 hour monitoring.
  • We use firewalls on our servers to protect against intrusion.
  • We backup your data regularly to our secure servers.
  • We use industry standard security methods and best practices, such as SHA256 salted password hashing, secure cookies, CSRF, XSS, SQL injection and clickjacking protection.

If you have any further questions about your data, please don’t hesitate to contact us at support@makeleaps.com.

Can anyone else access my data?

No, only the people you give access, and the MakeLeaps server administration team.

I can invite my team members to work in my account?

Yes. On the Car plan, it’s possible to invite one of your team members into your account. They will have the same access to your quotes and invoices that you do.

We are planning access levels in the future, such as read-only, or create-only, but this is not currently available.

Who owns my data?

Your data always remains your data. We only use your data as necessary to provide you with services, and improve our own service..

We don’t claim any ownership to your data, and naturally we promise to never deny you access to your own data for any reason.

What about privacy and confidentiality?

MakeLeaps is operated by Webnet IT, a Japanese Corporation. We have carefully been looking after the confidential information of thousands of customers since our establishment in 2003.

Naturally, all of our staff operate under confidentiality agreements. Protecting our customers privacy and confidential information is built into our corporate makeup.

What if you shut down business?

We are the longest operating company in Japan doing online invoicing. We have been operating since 2003, and we began working on MakeLeaps in early 2010. We aren’t going anywhere!

I have more questions…

Sure. Please feel free to give us a call any time on (03) 4550 1548.

Documents

What does the checkbox “Use qty units” mean?

In order to support people and businesses who need units on their documents, we have an optional “Units” field.

Here is an example scenario. Firstly, turn on units:

Screen Shot 2013-02-26 at 6.35.22 PM

Document Create/Edit Screen in MakeLeaps (note the additional ‘Units’ column) :

Screenshot_2_26_13_6_28_PM

PDF Result:

Screenshot_2_26_13_6_28_PM 2

Sample Unit Types:

  • Hours / Weeks / Months / Years
  • Kgs
  • Boxes
  • Kegs

This feature is completely optional. If you do not need this feature, it’s fine to ignore this checkbox.

Support

What kind of support do you provide ?

Phone support is accessible to users on a paid monthly plan, and users who are within 1 month of their initial account registration.

What times?

Business days between 9am to 6pm.

Tax

Should I apply withholding tax to my invoices?

It’s very important to always check with an accountant regarding tax and withholding tax for your specific business situation. We have a number of excellent accountants and tax accountants who are MakeLeaps partners.

Does MakeLeaps support withholding tax?

  • Yes, we support withholding tax using a standard calculation:
    Tax on the amount up to 1,000,000円Tax on the amount over 1,000,000円
    10%20%
  • We also support the Japanese Special Reconstruction Tax. Please see below.
  • While this is the correct calculation for many situations, please ensure that it is correct for your profession by contacting a MakeLeaps partner accountant or the National Tax Agency.

What is the Japanese Special Reconstruction Tax being applied as of the 1st of January, 2013?

  • As of the 1st of January, there are changes to the law for withholding tax in Japan. If you need to use withholding tax in your business, this will affect how you create your quotes and invoices.
  • To enable this, simply select the correct option on the ‘Create Invoice’ or ‘Create Quote’ page.
  • Withholding tax rates with the Special Reconstruction Tax applied are calculated using this formula:
    Tax on the amount up to 100万円Tax on the amount over 100万円
    10.21%20.42%

How do I enable withholding tax support in MakeLeaps?

Please click on “Your Company” in the application, “Edit Company”, and turn on “Enable Japanese Withholding tax”. Then you will be able to apply withholding tax to individual line items in your invoices.

Automatic Creation

Can I automatically create batches of invoices by importing a file?

Yes. From the Car Plan and above, MakeLeaps supports batch creating invoices through our custom format. Please download our sample data file here (sample data is currently in Japanese only).

Send Quotes by Post

What is this feature?

This feature allows you to send your quotes by post. We’ll print out your quote, a cover letter, and put it in an envelope, and send it to your client by post.

It’s a very similar service to our Send Invoice by Post feature, but the documents we send are slightly different.

How much does it cost?

Sending one invoice costs one MailPoint.

Send Invoices by Post

What happens when I click “Send By Japan Post”?

We follow this process:

  • The PDF version of your invoice goes into our system queue to be printed and sent.
  • By the end of the next business day, a MakeLeaps staff member prints out all of the invoices that are queued to send on one of our high quality colour laser printers.
  • Our system generates 2 additional documents, that we print together with your invoice:
    • an address sheet that displays your client’s name, and your return address.
    • a cover letter (送付状) for Japanese invoices with your client’s details, and your details. The date on the 送付状 is the same as the invoice date.
  • We put all of these documents into the envelope, attach a stamp, and then send your invoice by the end of the next business day.

Your invoice quality, style, and presentation is a direct reflection of your company and services. We have spent a lot of time and effort making your invoice look great, and we’re very sensitive to your image and to details.

Please check out these pictures for an idea of what your client will see when they open your invoice.

Invoice SampleInvoice SampleInvoice SampleInvoice SampleInvoice Sample

Can I cancel sending my invoice by post?

Yes. If you call or mail us as soon as possible after you have clicked Send By Japan Post, we will cancel the mail request, and refund your account one mail point.

Please note that there will be times we cannot cancel sending your invoice, so please ensure that you’re happy with the final PDF version of your document when you click Send by Japan Post.

When is my invoice actually sent?

Your invoice will be sent by the end of the next business day from when you clicked “Send by Japan Post”.

Examples

  • If you click “Send By Japan Post” anytime on Monday, it will be sent by the end of Tuesday.
  • If you click “Send By Japan Post” during a holiday or a weekend, it will be sent by the end of the next business day.

How do I know my invoice was sent?

You will receive an email notification confirming the time and date your invoice was sent. This email notification also includes the invoice number and your client name.

“Send By Japan Post” is greyed out, I can’t click it.

The button is grey unless you have filled out your client’s address.

Do I need to fill out my address as well?

We highly recommend you fill out your address as well, since there is a chance that it will be undeliverable to your customer’s address, and it cannot be returned to you.

Can you send by Registered Mail? Can you put multiple invoices in one envelope?

In the future, we’re planning to have these options and many more. Unfortunately though for now, we do not support these features.

How much does it cost?

This entire process costs ¥199 yen, including the stamp fee and sales tax.

Evernote

Does MakeLeaps support synchronisation with Evernote?

Yes.  Evernote sync is available to all MakeLeaps subscription plan users, from Scooter plan and above.

How does MakeLeaps synchronise with Evernote?

Once you authorise MakeLeaps to synchronise with your Evernote account, MakeLeaps creates a new Notebook with the default name of “MakeLeaps”.

Then every time you save a document inside MakeLeaps, it’s sent to Evernote.

Can I choose which documents are synced to Evernote?

Yes, it’s possible to send only documents with MakeLeaps tags that you configure in Partner settings.

What if I save the same document twice?

MakeLeaps will update the original saved document in Evernote, ensuring your Evernote data is always up to date.

What happens if I edit a note in Evernote that MakeLeaps created?

All manual editing of notes in Evernote will be overwritten when the document is saved again in MakeLeaps.

Does MakeLeaps read any of my Evernote notes?

No. MakeLeaps does not use read permissions.

MakeLeaps

Was MakeLeaps localised in Japan? Where was it developed?

MakeLeaps was built in Japan, for businesses in Japan. Because it’s completely multilingual, we have some customers overseas who are using our software, but all of our features are designed to be of maximum benefit to companies and freelancers operating in Japan.

Who built this software?

This software is backed by Webnet IT, a Japanese company operating in Japan since 2003, and was co-founded by Paul Oswald and Jason Winder.For more information about the team, please check out our about page.

Are Japanese companies and freelancers using it?

Yes. Almost all of our customers are Japanese freelancers, or small Japanese companies up to around 10 people. Because our software is 100% multilingual, it’s especially valuable for multi-lingual or multi-cultural teams.However, a majority of our customers may never use different currencies other than yen, or our multi-lingual features in our system. However when our customers need to invoice foreign companies, in Japan or overseas, MakeLeaps is ready.

Foreigners built this software?

A team of foreigners and Japanese people built this software. The co-founder of MakeLeaps, Jason Winder, has been running a business in Japan since 2003, and was a freelancer before then.As a team, we are especially sensitive to Japanese business rules, business manners, and document formats. That’s why we spend a lot of time working with accountants, advisors, and people with decades of experience running companies in Japan.

Why did a foreigner co-found MakeLeaps, a tool for businesses in Japan?

“I’ll answer this one directly. I came to Japan in 2001, and I started sending invoices for my freelance services in 2002.In 2003, I started to send out a lot more invoices, and I started running into all sorts of problems. So I built a basic prototype inside my original company designed to solve my problems. After showing this software to my entrepreneur friends, everyone wanted to buy it. This was both exciting and frustrating. Exciting because I had accidentally built something that people desperately wanted to buy and use. Frustrating because it’s 50 times more difficult to build a solution that works for every company, instead of just one company (my own).
I got very lucky when I met my co-founder Paul Oswald, and we started building MakeLeaps together back in 2010. Let me take a moment to thank you for your interest in reading this far! Please feel free to contact me directly any time if there’s any way I can help you get more value from MakeLeaps. My email address is jay@makeleaps.com.”

- Jason Winder

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